Now Live : 2025 Global Most Loved Workplaces® — See the Top 100 Companies
The 2025 America’s Top 100 is live. See the list →
The 2025 America’s Top 100 is live. See the list →
Hi everyone! Welcome back to the Leader Show with Lou Carter. Our guest today is Mihir Shukla, the CEO of Automation Anywhere, a highly sought-after company that provides barrier-free automation technology to empower individuals to reach their full potential.
So, without further ado, let’s find out what makes Automation Anywhere a Most Loved Workplace®.
Lou begins the dialogue by asking Mihir about Automation Anywhere and what the company does. Shukla highlights that it is an enterprise software company focused on robotic process automation and artificial intelligence. Their technology enables customers to automate manual work processes quickly and easily, freeing up time for knowledge workers to focus on more fulfilling tasks.
The company’s mission is to democratize this technology and put it in the hands of every knowledge worker to allow them to unleash their full potential. Shukla emphasizes that work should be more human and workplaces should empower employees to be great, and Automation Anywhere’s purpose is to enable this.
Subsequently, Lou asks Mihir how Automation Anywhere’s software products enable the unleashing of human potential in the workplace. In reply, Shukla cites how automating processes in call centers allows employees to focus more on the needs of customers and solve their problems instead of being distracted by note-taking or searching for information.
Carter agrees that automation can improve customer service and notes that while singularity is not yet achieved, there is still much potential for basic technology to make a difference in the workplace.
Moving on, the speakers discuss Automation Anywhere’s Customer Zero program, which involves using their own software products as the first customer to create an environment of accountability and continuous improvement. Shukla explains that this program empowers employees to automate their own mundane tasks and focus on creative work, while also allowing the company to better understand their customers’ automation needs.
He cites how the legal team automated their contract processes, relieving pressure and allowing for more efficient work.
Next, Mr. Carter asks Mihir what he thinks makes Automation Anywhere a Most Loved Workplace. Shukla suggests that it is a combination of what they do and why they do it. According to him, the company’s focus on automation and cutting-edge technology attracts individuals who enjoy creative processes and imagining things that were never possible before. Their mission to unleash human potential and transform the definition of work itself is a privilege and an amazing opportunity for their team.
Mihir mentions that they also work hard to create a culture where employees are empowered and have a work-life balance. The company acknowledges contributions from team members and provides wellness programs to reward its employees.
On a similar note, Lou asks Mihir about his vision for the future of Automation Anywhere. The latter highlights that the company’s purpose is to automate everything that can be automated so that people are empowered to do what human beings do best, unleashing their potential and bringing fulfillment to their jobs.
He suggests that the company believes that talent is evenly distributed, but opportunities are not, and by democratizing automation, they will create more opportunities for people all around the world. Shukla also shares his vision of the potential of the human race, where people can achieve unprecedented levels of efficiency and productivity, which will allow them to explore the universe and take advantage of new energy sources.
Next, Louis and Mihir discuss the importance of trust in the relationship between humans and automation. They mention how trust is essential for both parties to progress together and how asking if the world would be a better place as a result of the partnership of humans and automation is crucial. On that note, Mihir cites how 98% of our body is automated, allowing us to perform involuntary activities like breathing without even thinking about it.
He also emphasizes the need to harness the power of technology and automation to make the world a better place. He shares some of the things Automation Anywhere is doing to achieve this, including empowering employees and democratizing automation to create more opportunities worldwide.
The speakers also talk about the importance of work-life balance and how automation can improve it. Lastly, Mihir expresses his excitement for the future of automation, noting that the impact it will make in the next five years will be greater than the last 20 years combined.
Lou and Mihir go into much greater detail over the course of this conversation. Thank you for listening!
